5ph1 Casino Privacy Policy

This Privacy Policy ("Policy") is issued by 5ph1 Casino ("5ph1", "we", "us", "our") and applies to all personal data collected from individuals ("you", "Player", "User") who access or use the 5ph1 website, mobile platform, games, and associated services (collectively, the "Platform").

5ph1 is committed to protecting the privacy and personal data of every Filipino player who uses our Platform. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

By registering an account or using the 5ph1 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact us to request account closure.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

For the purposes of the Philippine Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for your personal data is 5ph1 Casino, operating the Platform accessible at https://5ph1.net.

As data controller, 5ph1 determines the purposes and means of processing your personal data. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for our DPO are provided in Section 14 of this Policy.

Where 5ph1 engages third-party service providers to process personal data on our behalf (for example, payment processors, KYC verification providers, or game software suppliers), those parties act as data processors under written agreements that require them to process data only on 5ph1's instructions and in compliance with applicable data protection law.

5ph1 collects personal data in the following categories, depending on how you interact with the Platform:

We do not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for regulatory compliance, such as government-issued ID details for KYC purposes. Where sensitive data is collected, we apply heightened security measures and process it only to the extent necessary.

5ph1 collects personal data through the following means:

5ph1 uses your personal data only for the purposes described below. We do not process your data in any manner incompatible with these stated purposes without first obtaining your consent or establishing a separate lawful basis.

• Account Management: To create, verify, maintain, and administer your 5ph1 player account, including processing your registration, authenticating your identity at login, and managing account settings and preferences.
• KYC and Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in compliance with applicable Philippine gaming and anti-money laundering regulations.
• Payment Processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and other accepted payment methods, and to maintain accurate financial records of all transactions on your account.
• Platform Delivery: To provide access to games, promotions, bonuses, and all other features of the 5ph1 Platform, and to ensure the Platform functions correctly on your device.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance through our 24/7 support channels.
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, gaming regulations, tax reporting obligations, and any lawful requests from regulatory authorities or law enforcement.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, and to administer responsible gaming tools such as deposit limits, cool-off periods, and self-exclusion.
• Marketing Communications: To send you promotional offers, bonus notifications, and Platform updates where you have opted in to receive such communications. You may withdraw your consent at any time by updating your account preferences or contacting support.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 5ph1 Platform.

Under the Philippine Data Privacy Act of 2012, 5ph1 processes your personal data on the following lawful bases:

5ph1 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

• Payment Service Providers: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals. These providers receive only the data necessary to complete the transaction.
• KYC and Identity Verification Providers: Licensed third-party providers engaged to verify your identity, age, and document authenticity as required by Philippine gaming regulations.
• Game Software Suppliers: Third-party game providers whose games are available on the 5ph1 Platform may receive technical data necessary to deliver game content and record game outcomes.
• Fraud Prevention and Security Services: Specialist providers engaged to detect and prevent fraudulent activity, unauthorized access, and money laundering on the Platform.
• Regulatory Authorities and Law Enforcement: Philippine government agencies, regulatory bodies, and law enforcement authorities where disclosure is required by law, court order, or regulatory directive. This includes PAGCOR and the Anti-Money Laundering Council (AMLC) where applicable.
• Professional Advisers: Lawyers, auditors, accountants, and insurers engaged by 5ph1 in connection with the operation of the Platform, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 5ph1's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

5ph1 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform.

Strictly necessary cookies are always active as they are essential for the Platform to function. For all other cookie categories, you may manage your preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

5ph1 does not use cookies to collect personal data beyond what is described in this Policy, and we do not share cookie-derived data with third parties for their own commercial purposes.

5ph1 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments.
• KYC Documents: Retained for five (5) years following account closure or the completion of the transaction to which they relate, whichever is later.
• Gaming History: Retained for five (5) years from the date of the gaming session, for dispute resolution and regulatory compliance purposes.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing Preferences: Retained until you withdraw consent or close your account, plus a reasonable period to process the withdrawal.
• Technical and Usage Data: Retained for up to twenty-four (24) months from collection, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification. Where data cannot be immediately deleted due to technical constraints, it is isolated from active processing until deletion is possible.

5ph1 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption in Transit: All data transmitted between your device and the 5ph1 Platform is encrypted using TLS 1.2 or higher. Our Platform enforces HTTPS across all pages and services.
• Encryption at Rest: Sensitive personal data and financial information stored on 5ph1 servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized 5ph1 personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: 5ph1 supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular Security Audits: The Platform undergoes regular security assessments, penetration testing, and vulnerability scanning by qualified security professionals.
• Incident Response: 5ph1 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5ph1. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

If you believe that 5ph1 has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can address your concern directly.

The 5ph1 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. Registration by minors is prohibited, and 5ph1 employs age verification measures during the registration and KYC process to enforce this restriction.

If 5ph1 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately.

The 5ph1 Platform integrates with third-party service providers to deliver certain features and functionality. These include game software providers, payment processors, KYC verification services, and analytics tools. Each of these providers operates under their own privacy policies and data processing agreements with 5ph1.

5ph1 conducts due diligence on all third-party service providers before engagement to ensure they maintain appropriate data protection standards consistent with the Philippine Data Privacy Act. All third-party processors are bound by contractual obligations that restrict their use of your personal data to the specific purposes for which it was shared.

5ph1 is not responsible for the privacy practices of third-party websites or services that are not operated by 5ph1. This Policy applies solely to data processed by 5ph1 in connection with the Platform.

5ph1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the Platform at least seven (7) days before the changes take effect.

The version number and effective date displayed at the top of this Policy indicate the current version. We encourage you to review this Policy periodically to stay informed about how 5ph1 protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

Previous versions of this Privacy Policy are available upon request by contacting our Data Protection Officer.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 5ph1, please contact our Data Protection Officer using the details below. We are committed to responding to all data privacy inquiries within fifteen (15) business days.